Call Center Services
Issuance of ID card & guidebook
Settlement & Payment of cashless & re-imbursement claims
Maintenance of policy & claim records
Operates round the clock handling customer queries
Information on the Policy coverage
Information on Network Hospitals
Information on ID Cards
Claim & cashless procedures
Claim status information
This service can be availed only at Network Hospital.
Pre-authorization for Cashless Access.
Issuance of Pre-authorization letter guaranteeing payment to the Network Provider within hours, if the Policyholder / Ailment is covered under the terms & conditions of the Policy.
In case of Emergency, guarantee of payment letter to the Network Provider within 24 hours on verification of nature of ailment from the Network Provider and the claim being admissible under the terms & conditions of the Policy.
Immediate intimation of claim to Park on hospitalization.
Documents, in support of the claim, to be submitted within 7 days after discharge from the hospital. For list of documents, please refer to User Guidebook or click “Customer Support.”
For online claim information, please click “Search Insured” on Search Menu.
We at our end make all effort to settle claim within 3 days from the receipt of complete information / documents. For any enquiry contact the Call Centre and for online status please click “Search Insured”.
We make all efforts to ensure that network hospitals charge only for the services, which are necessary and reasonable. On your part we expect you to be cautious on the charges levied by the hospitals.